Contact

General Enquiries – 0860 101 103 or +27 011 671 6837

Fax: 0860 111 785 or +27 011 671 6837
E-mail: horizon at medscheme.co.za

 

Self-help Application – 0860 101 103

1. Dial 0860 101 103
2. First choose option 2, then option 1 for benefits, claims and member-related queries.
3. You will then be prompted to enter your membership number, followed by the # key.

The system will recognise your medical membership number and offer you the appropriate menus.

 

ER24 – 084 124 (24-hour emergency transport approvals)

 

Claims Submission

Postal address:
The Claims Management Department
PO Box 74
Vereeniging
1930
E-mail: claims at medscheme.co.za

 

MMI (previously known as CareCross) Call Centre – 0860 103 491

Chronic Tel: 0860 102 182
E-mail: horizon at carecross.co.za
Website: carecross.co.za

 

Your choice of Plan, Membership and Credit Control Queries – 0860 101 103

(Member registrations must be done via your HR department.)
Fax: 0860 111 785
E-mail: horizon membership at medscheme.co.za

 

Hospital Benefit Management – 0860 101 103 (for pre-authorisation)

Fax: 0860 21 22 23
E-mail: horizon authorisations at medscheme.co.za

 

Chronic Medicine Management – 0860 101 103

Fax: 0800 223 670/680
E-mail: horizoncmm at medscheme.co.za

 

Clicks Direct Medicines – 0861 444 405

Fax: 0861 444 414
Postal address:
PO Box 751902
Gardenview
2047

 

Oncology Case Manager – 0860 100 572 (for patients diagnosed with cancer)

Fax: 021 466 2303
E-mail: cancerinfo at medscheme.co.za

 

HIV and AIDS Management Programme with Aid for AIDS – 0860 100 646

Fax: 0800 600 773
E-mail: afa at afadm.co.za
Website: aidforaids.co.za
Mobi: aidforaids.mobi
SMS: (call me) 083 410 9078

 

Whistle Blowers / Fraud Hotline – 0800 11 28 11

E-mail: fraud at medscheme.co.za

 

Horizon Member Zone website

Website: medscheme.co.za

Walk-in centres