General Enquiries – 0860 101 103 or +27 011 671 6837
E-mail: horizon@medscheme.co.za
Self-help Application – 0860 101 103
1. Dial 0860 101 103
2. First choose option 2, then option 1 for benefits, claims and member-related queries.
3. You will then be prompted to enter your membership number, followed by the # key.The system will recognise your medical scheme membership number and offer you the appropriate menus.
2. First choose option 2, then option 1 for benefits, claims and member-related queries.
3. You will then be prompted to enter your membership number, followed by the # key.The system will recognise your medical scheme membership number and offer you the appropriate menus.
ER24 – 084 124 (24-hour emergency transport approvals)
Claims Submission
Postal address:
The Claims Management Department
PO Box 74
Vereeniging
1930
E-mail: claims@medscheme.co.za
The Claims Management Department
PO Box 74
Vereeniging
1930
E-mail: claims@medscheme.co.za
Momentum / CareCross Call Centre – 0860 103 491
Membership and Credit Control Queries – 0860 101 103
(Member registrations must be done via your HR department.)
E-mail: horizonmembership@medscheme.co.za
E-mail: horizonmembership@medscheme.co.za
Hospital Benefit Management – 0860 101 103 (for pre-authorisation)
Chronic Medicine Management – 0860 101 103
E-mail: horizoncmm@medscheme.co.za
Oncology Case Manager – 0860 100 572 (for patients diagnosed with cancer)
E-mail: cancerinfo@medscheme.co.za
HIV and AIDS Management Programme with Aid for AIDS – 0860 100 646
Whistle Blowers / Fraud Hotline – 0800 11 28 11
E-mail: fraud@medscheme.co.za
Horizon Member Portal
Website: Horizon Member Portal
Or use this form
Walk-in centres
If you prefer face-to-face assistance, why not visit a Medscheme walk-in centre in your area?
| Bloemfontein | Middestad Centre, Medical Suites 4 & 5, 1st Floor, Cnr Charles and West Burger Street, Bloemfontein, 9301 |
| Cape Town | Shop 6, 9 Long Street, Cnr Long & Waterkant Street, Cape Town, 8012 |
| Durban | 102 Stephen Dlamini Road, Musgrave, Durban, 4001 |
| Kathu | Kameeldoring Plein Building, Shop 18D, Cnr Frikkie Meyer & Rooisand Road, Kameeldoring Plein, Kathu, Nothern Cape, 8446 |
| Klerksdorp | Medicover Building, Shop 11, 22 Knowles street, Wilkoppies, Klerksdorp, 2570 |
| Kimberley | North Cape Mall, Shop 76, Royldene, Kimberley, 8301 |
| Lephalale (Ellisras) | Bosveld Boulevard Park, Shop 6., Cnr Chris Hani & Joe Slovo Street, Onverwacht, Lephalale, 0557 |
| Mafikeng | Mega City, Shop 118, Ground Floor, East Gallery, Mafikeng, 2735 |
| Nelspruit (Mbombela) | City Centre Mall, Shop 11, Cnr Andrews Street & Madiba Drive, Nelspruit, 1200 |
| Polokwane | Checkers Centre, Shop 2, Ground Floor, Cnr Hans van Rensburg & Grobler Street, Polokwane, 0699 |
| Port Elizabeth | Block 6, Greenacres Office Park, 2nd Avenue, Newton Park, Port Elizabeth, 6045 |
| Pretoria | Nedbank Plaza, Ground Floor, Shop 17, 175 Steve Biko Street, Arcadia, Pretoria, 0083 |
| Roodepoort | Flora Centre, Entrance 2, Shop 21 & 22, Cnr Ontdekkers & Conrad Road, Florida North, Roodepoort, 1708 |
| Rustenburg | Lifestyle Square, Shop 23, Beyers Naude Drive, Rustenburg, 0300 |
| Vereeniging | 27 Grey Avenue, Vereeniging, 1939 |