General Enquiries – 0860 101 103 or +27 011 671 6837
Self-help Application – 0860 101 103
1. Dial 0860 101 103
2. First choose option 2, then option 1 for benefits, claims and member-related queries.
3. You will then be prompted to enter your membership number, followed by the # key.
2. First choose option 2, then option 1 for benefits, claims and member-related queries.
3. You will then be prompted to enter your membership number, followed by the # key.
The system will recognise your medical membership number and offer you the appropriate menus.
ER24 – 084 124 (24-hour emergency transport approvals)
Claims Submission
Postal address:
The Claims Management Department
PO Box 74
Vereeniging
1930
E-mail: claims at medscheme.co.za
The Claims Management Department
PO Box 74
Vereeniging
1930
E-mail: claims at medscheme.co.za
MMI (previously known as CareCross) Call Centre – 0860 103 491
Your choice of Plan, Membership and Credit Control Queries – 0860 101 103
(Member registrations must be done via your HR department.)
Fax: 0860 111 785
E-mail: horizon membership at medscheme.co.za
Fax: 0860 111 785
E-mail: horizon membership at medscheme.co.za
Hospital Benefit Management – 0860 101 103 (for pre-authorisation)
Chronic Medicine Management – 0860 101 103
Clicks Direct Medicines – 0861 444 405
Fax: 0861 444 414
Postal address:
PO Box 751902
Gardenview
2047
Postal address:
PO Box 751902
Gardenview
2047
Oncology Case Manager – 0860 100 572 (for patients diagnosed with cancer)
HIV and AIDS Management Programme with Aid for AIDS – 0860 100 646
Fax: 0800 600 773
E-mail: afa at afadm.co.za
Website: aidforaids.co.za
Mobi: aidforaids.mobi
SMS: (call me) 083 410 9078
E-mail: afa at afadm.co.za
Website: aidforaids.co.za
Mobi: aidforaids.mobi
SMS: (call me) 083 410 9078
Whistle Blowers / Fraud Hotline – 0800 11 28 11
E-mail: fraud at medscheme.co.za
Horizon Member Zone website
Website: medscheme.co.za
Or use this form
Walk-in centres
If you prefer face-to-face assistance, why not visit a Medscheme walk-in centre in your area?
Bloemfontein | Middestad Centre, Shop C7, 1st Floor, Cnr Charles and West Burger Streets, Bloemfontein |
Cape Town | Icon Building, Ground Floor, Cnr Lower Long Street and Hans Strijdom Avenue, Cape Town |
Durban | 102 Stephen Dlamini Road, Musgrave, Durban |
Kathu | 6 Rietbok Street, Kathu, Northern Cape |
Klerksdorp | Shop 11, Medicover Building, 22 Knowles Street, Witkoppies, Klerksdorp |
Kimberley | Shop 17, Southey Street, Kimberley |
Lephalale (Ellisras) | Bosveld Boulevard Park, Shop 6, Cnr Chris Hani and Joe Slovo Streets, Onverwacht, Lephalale |
Nelspruit | Union Square Unit G2, 44 Mostert Street, Nelspruit |
Polokwane | Shop 2, Ground Floor, Shoprite Checkers Centre, Cnr Hans van Rensburg & Grobler Streets, Polokwane |
Port Elizabeth | Block 6, Greenacres Office Park, 2nd Avenue, Newton Park, Port Elizabeth |
Pretoria | Nedbank Plaza, Shop 17, Ground Floor, 361 Steve Biko Street, Pretoria |
Roodepoort | Flora Centre – Entrance 2, Shop 21 and 22, Cnr Ontdekkers and Conrad Roads, Florida North, Roodepoort |
Secunda | Grand Palace, Unit A2, 2302 Heunis Street, Secunda |
Vereeniging | 36 Merriman Avenue, Ground Floor, Vereeniging |