Call Us: 0860 101 103

Contact

General Enquiries – 0860 101 103 or +27 011 671 6837
Fax: 0860 111 785 or +27 011 671 6837
E-mail: horizon at medscheme.co.za

 
Self-help Application – 0860 101 103
1. Dial 0860 101 103
2. First choose option 2, then option 1 for benefits, claims and member-related queries.
3. You will then be prompted to enter your membership number, followed by the # key.

The system will recognise your medical membership number and offer you the appropriate menus.

 
ER24 – 084 124 (24-hour emergency transport approvals)
 
Claims Submission
Postal address:
The Claims Management Department
PO Box 74
Vereeniging
1930
E-mail: claims at medscheme.co.za

 
MMI (previously known as CareCross) Call Centre – 0860 103 491
Chronic Tel: 0860 102 182
E-mail: horizon at carecross.co.za
Website: carecross.co.za

 
Your choice of Plan, Membership and Credit Control Queries – 0860 101 103
(Member registrations must be done via your HR department.)
Fax: 0860 111 785
E-mail: horizon membership at medscheme.co.za

 
Hospital Benefit Management – 0860 101 103 (for pre-authorisation)
Fax: 0860 21 22 23
E-mail: horizon authorisations at medscheme.co.za

 
Chronic Medicine Management – 0860 101 103
Fax: 0800 223 670/680
E-mail: horizoncmm at medscheme.co.za

 
Clicks Direct Medicines – 0861 444 405
Fax: 0861 444 414
Postal address:
PO Box 751902
Gardenview
2047

 
Oncology Case Manager – 0860 100 572 (for patients diagnosed with cancer)
Fax: 021 466 2303
E-mail: cancerinfo at medscheme.co.za

 
HIV and AIDS Management Programme with Aid for AIDS – 0860 100 646
Fax: 0800 600 773
E-mail: afa at afadm.co.za
Website: aidforaids.co.za
Mobi: aidforaids.mobi
SMS: (call me) 083 410 9078

 
Whistle Blowers / Fraud Hotline – 0800 11 28 11
 
Horizon Member Zone website
Website: medscheme.co.za

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Walk-in centres

 
If you prefer face-to-face assistance, why not visit a Medscheme walk-in centre in your area?

Bloemfontein Middestad Centre, Shop C7, 1st Floor, Cnr Charles and West Burger Streets, Bloemfontein
Cape Town Icon Building, Ground Floor, Cnr Lower Long Street and Hans Strijdom Avenue, Cape Town
Durban 102 Stephen Dlamini Road, Musgrave, Durban
Kathu 6 Rietbok Street, Kathu, Northern Cape
Klerksdorp Shop 11, Medicover Building, 22 Knowles Street, Witkoppies, Klerksdorp
Kimberley Shop 17, Southey Street, Kimberley
Lephalale (Ellisras) Bosveld Boulevard Park, Shop 6, Cnr Chris Hani and Joe Slovo Streets, Onverwacht, Lephalale
Nelspruit Union Square Unit G2, 44 Mostert Street, Nelspruit
Polokwane Shop 2, Ground Floor, Shoprite Checkers Centre, Cnr Hans van Rensburg & Grobler Streets, Polokwane
Port Elizabeth Block 6, Greenacres Office Park, 2nd Avenue, Newton Park, Port Elizabeth
Pretoria Nedbank Plaza, Shop 17, Ground Floor, 361 Steve Biko Street, Pretoria
Roodepoort Flora Centre – Entrance 2, Shop 21 and 22, Cnr Ontdekkers and Conrad Roads, Florida North, Roodepoort
Secunda Grand Palace, Unit A2, 2302 Heunis Street, Secunda
Vereeniging 36 Merriman Avenue, Ground Floor, Vereeniging
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