General Enquiries – 0860 101 103 or +27 011 671 6837
E-mail: horizon@medscheme.co.za
Self-help Application – 0860 101 103
1. Dial 0860 101 103
2. First choose option 2, then option 1 for benefits, claims and member-related queries.
3. You will then be prompted to enter your membership number, followed by the # key. The system will recognise your medical scheme membership number and offer you the appropriate menus.
2. First choose option 2, then option 1 for benefits, claims and member-related queries.
3. You will then be prompted to enter your membership number, followed by the # key. The system will recognise your medical scheme membership number and offer you the appropriate menus.
ER24 – 084 124 (24-hour emergency transport approvals)
Claims Submission
Postal Address:
The Claims Management Department
PO Box 74
Vereeniging
1930
Email: claims@medscheme.co.za
The Claims Management Department
PO Box 74
Vereeniging
1930
Email: claims@medscheme.co.za
Momentum / CareCross Call Centre – 0860 103 491
Membership and Credit Control Queries – 0860 101 103
(Member registrations must be done via your HR department.)
E-mail: horizonmembership@medscheme.co.za
E-mail: horizonmembership@medscheme.co.za
Hospital Benefit Management – 0860 101 103 (for pre-authorisation)
Chronic Medicine Management – 0860 101 103
E-mail: horizoncmm@medscheme.co.za
Oncology Case Manager – 0860 100 572 (for patients diagnosed with cancer)
E-mail: cancerinfo@medscheme.co.za
HIV and AIDS Management Programme with Aid for AIDS – 0860 100 646
E-mail: afa@afadm.co.za
Website: afa.co.za
SMS: (call me) 083 410 9078
Whistle Blowers / Fraud Hotline – 0800 11 28 11
E-mail: fraud@medscheme.co.za
Horizon Member Portal
Website: Horizon Member Portal